FAQ

 

How do I check the status of my order?

Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your order item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to it. You may also visit our website at anytime and click on our Order Status page to find the real-time update of your shipment. If you did not receive your order's tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

 

How long will it take for my order to arrive?

U.S. orders should arrive within 14-21 business days. For international orders please allow 20-60 days depending on your location.

 

Do you ship internationally?

Yes! We ship worldwide to ensure that all our audience have the chance enjoy the products that we carefully select to display at our shop.

 

Is this website secure with my personal information?

Absolutely! We use SSL security to ensure that all your personal information is encrypted. We do not store your credit card information and it will be used one time only upon purchasing of your product.

 

How do I order on your website?

Simply find the product you want and click the "Add To Cart" button. Fill in your shipping information and we will have your order shipped to you as soon as possible.

 

Does The Arts&Emotions Shop provide a quality guarantee for all the products being sold?

 Absolutely! If you do not like the product or find damages to the product, contact us immediately. We do all we can to ensure your best shipping experience. You can simply contact us and we will get it addressed!

 

Are customs, VAT, or duty fees included in the order?

Be aware that you - or the recipient, if you are sending a gift - may be responsible for additional customs fees, VAT, or duties charged during the process of delivering your order. These fees are controlled by governmental authorities in the country where the package is shipped to, and can vary from area to area. It is unfortunately quite difficult to estimate what these fees might be prior to shipping and we encourage you to check with the laws in your area if you have further questions. Your package may be held by your local post office if additional import fees are required. If you choose not to pay these fees and do not pick up your package, The Arts&Emotions Shop is not able to refund your shipping costs. 

 

Do you accept returns and exchanges?

Yes, you have 15 days from the date that you received your order to send products back to us for returns and exchanges.

 

Do you offer refunds?

Absolutely! We offer a full refund on your order if you don't like the product. Simply visit refund policies page for complete details.

If you have additional questions that has not been addressed in our FAQ, please contact us at hello@artsemotionsshop.com and we will get back to you as soon as possible.